We hope you love your purchase, but if for any reason it isn't what you hoped for, we're happy to accept returns, pursuant to the following terms:
We don't do exchanges as such. Please return the items you don't want and place a new order for the items you do want.
Let us know within 14 days of receipt that you wish to return your order (we will advise on best method for return), and return items within a further 14 days. Unless faulty or sent in error, goods are returned at your expense. Refunds will be made upon receipt of the returned goods to your original payment method.
Refunds may be pro-rated or refused if goods are returned not in original condition. Any discounts received, including the gift-with-purchase and free postage, will be deducted from your refund if your return puts your purchase below the required threshold. You may return the gift-with-purchase if you do not want the amount deducted from your refund.
Because we're not responsible for returns that we don't receive or for goods damaged on their return journey, we recommend that you pack items securely and get a proof of posting from the post office or purchase tracking. Please note that it is your responsibility to pay adequate return postage. We do not pay for postage due, and the unclaimed return will be sent back to you if you put your return address on the parcel. Parcels without return addresses may be destroyed by Royal Mail.
Our address is:Bead Stampede
9 Holt Court
7-11 Brown Street
Salisbury, SP1 1AG